Support & FAQ

About Fiona

What is Fiona?
Is Fiona a lender? Am I getting my loan from Fiona?

Personal Loans

What is a personal loan?
What is an APR?
What does it mean to be pre-approved?
What does it mean to be pre-qualified?
What are the minimum credit requirements to receive a loan?
How is this different from getting a loan from the local branch of my bank?
What is a Line of Credit?
How does a Line of Credit work?
What is a secured loan?
How does a secured loan differ from an unsecured loan?
What types of collateral can be used to secure a personal loan?
What are the pros and cons of secured loans?
What is an Auto Refinance Loan?
What is MotoRefi?
Why wasn’t I matched with a loan offer?
What can I do if I wasn’t matched with a loan offer?

Applying For a Loan

Does it cost me anything to use Fiona to find a loan?
How is applying for a loan through Fiona different than applying through a lending platform directly?
How do you determine which loan product is best for me?
Will submitting my application with Fiona impact my credit score?
What is the difference between a soft pull and hard pull?
What does it mean to be pre-approved?
I submitted an application on Fiona.com and I decided to proceed with a loan offer. Why am I being taken to another site and being asked to fill out more information?
Will I be charged any fees by the loan providers?
What happens if I have questions about my loan after Fiona helps me?

Savings Accounts

What is a savings account?
How does a savings account protect my money?
Is there a minimum to open a savings account?
How often can I withdrawal or transfer from my savings account?
Does a savings account accrue interest?
What is APY and how is it different than APR?
What is a Cash Management Account (CMA)?

Credit Cards

How do I pick the right credit card for me?
How can I get approved for a new credit card?
What does APR mean?
Other key credit card terms:
Some card offers have a “Rewards” and a “For You” tab, and some don’t—why?
How do you calculate the Rewards Value of a credit card?
How do I change my spending data to see a different rewards estimate?
Why do I have no rewards card offers? Am I not eligible for any rewards cards?
What does “Matched for You” mean?

Plaid

What is Plaid?
Why Should I Use Plaid?
Is Plaid Safe?
What if I Can’t Connect my Bank Through Plaid?

Life Insurance

What is life insurance?
Do I need life insurance?
What does life insurance cover?
What is "no exam" life insurance?
Is Fiona an insurance company?
What is LeapLife? Why am I being sent to their website?

Mortgage

What is a mortgage?
What is APR?
What is an interest rate?
What is refinancing?
What is a down payment?
Is Fiona a mortgage lender?
Does Fiona add any fees to the mortgages I find through it?
Will using Fiona to compare mortgages affect my credit score?

Auto Insurance

What is Jerry?
Do I have to wait until my current auto insurance policy is up for renewal before I can switch to a new one?
Is Fiona a licensed auto insurance agent?
Will I pay Fiona monthly for my auto insurance? What about Jerry?
Does Fiona cost anything to use?
How much auto insurance do I need?
Will searching for auto insurance have an impact on my credit score?

Have more questions?


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ML Enterprise Inc. (formerly Even Financial Inc.) NMLS# 1475872 /
This site is not authorized by the New York State Department of Financial Services. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site.
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