Support & FAQ

About Fiona

What is Fiona?

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Is Fiona a lender? Am I getting my loan from Fiona?

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Personal Loans

What is a personal loan?

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What is an APR?

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What does it mean to be pre-approved?

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What does it mean to be pre-qualified?

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What are the minimum credit requirements to receive a loan?

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How is this different from getting a loan from the local branch of my bank?

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What is a Line of Credit?

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How does a Line of Credit work?

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Applying For a Loan

Does it cost me anything to use Fiona to find a loan?

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How is applying for a loan through Fiona different than applying through a lending platform directly?

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How do you determine which loan product is best for me?

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Will submitting my application with Fiona impact my credit score?

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What is the difference between a soft pull and hard pull?

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What does it mean to be pre-approved?

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I submitted an application on Fiona.com and I decided to proceed with a loan offer. Why am I being taken to another site and being asked to fill out more information?

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Will I be charged any fees by the loan providers?

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What happens if I have questions about my loan after Fiona helps me?

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Savings Accounts

What is a savings account?

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How does a savings account protect my money?

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Is there a minimum to open a savings account?

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How often can I withdrawal or transfer from my savings account?

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Does a savings account accrue interest?

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What is APY and how is it different than APR?

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What is a Cash Management Account (CMA)?

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Credit Cards

How do I pick the right credit card for me?

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How can I get approved for a new credit card?

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What does APR mean?

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Other key credit card terms:

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Some card offers have a “Rewards” and a “For You” tab, and some don’t—why?

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How do you calculate the Rewards Value of a credit card?

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How do I change my spending data to see a different rewards estimate?

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Why do I have no rewards card offers? Am I not eligible for any rewards cards?

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What does “Matched for You” mean?

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Plaid

What is Plaid?

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Why Should I Use Plaid?

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Is Plaid Safe?

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What if I Can’t Connect my Bank Through Plaid?

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Life Insurance

What is life insurance?

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Do I need life insurance?

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What does life insurance cover?

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What is "no exam" life insurance?

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Is Fiona an insurance company?

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What is LeapLife? Why am I being sent to their website?

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Have more questions?

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Finance is Confusing

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