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Support & FAQ

About Fiona

What is Fiona?

Is Fiona a lender? Am I getting my loan from Fiona?

Personal Loans

What is a personal loan?

What is an APR?

What does it mean to be pre-approved?

What does it mean to be pre-qualified?

What are the minimum credit requirements to receive a loan?

How is this different from getting a loan from the local branch of my bank?

What is a Line of Credit?

How does a Line of Credit work?

What is a secured loan?

How does a secured loan differ from an unsecured loan?

What types of collateral can be used to secure a personal loan?

What are the pros and cons of secured loans?

What is an Auto Refinance Loan?

What is MotoRefi?

Why wasn’t I matched with a loan offer?

What can I do if I wasn’t matched with a loan offer?

Applying For a Loan

Does it cost me anything to use Fiona to find a loan?

How is applying for a loan through Fiona different than applying through a lending platform directly?

How do you determine which loan product is best for me?

Will submitting my application with Fiona impact my credit score?

What is the difference between a soft pull and hard pull?

What does it mean to be pre-approved?

I submitted an application on and I decided to proceed with a loan offer. Why am I being taken to another site and being asked to fill out more information?

Will I be charged any fees by the loan providers?

What happens if I have questions about my loan after Fiona helps me?

Savings Accounts

What is a savings account?

How does a savings account protect my money?

Is there a minimum to open a savings account?

How often can I withdrawal or transfer from my savings account?

Does a savings account accrue interest?

What is APY and how is it different than APR?

What is a Cash Management Account (CMA)?

Credit Cards

How do I pick the right credit card for me?

How can I get approved for a new credit card?

What does APR mean?

Other key credit card terms:

Some card offers have a “Rewards” and a “For You” tab, and some don’t—why?

How do you calculate the Rewards Value of a credit card?

How do I change my spending data to see a different rewards estimate?

Why do I have no rewards card offers? Am I not eligible for any rewards cards?

What does “Matched for You” mean?


What is Plaid?

Why Should I Use Plaid?

Is Plaid Safe?

What if I Can’t Connect my Bank Through Plaid?

Life Insurance

What is life insurance?

Do I need life insurance?

What does life insurance cover?

What is "no exam" life insurance?

Is Fiona an insurance company?

What is LeapLife? Why am I being sent to their website?


What is a mortgage?

What is APR?

What is an interest rate?

What is refinancing?

What is a down payment?

Is Fiona a mortgage lender?

Does Fiona add any fees to the mortgages I find through it?

Will using Fiona to compare mortgages affect my credit score?

Auto Insurance

What is Jerry?

Do I have to wait until my current auto insurance policy is up for renewal before I can switch to a new one?

Is Fiona a licensed auto insurance agent?

Will I pay Fiona monthly for my auto insurance? What about Jerry?

Does Fiona cost anything to use?

How much auto insurance do I need?

Will searching for auto insurance have an impact on my credit score?

Have more questions?

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