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It is the policy of Fiona to respond to customer inquiries swiftly and to take each seriously. This policy comprises inquiries such as general questions about products and services, when a consumer expresses dissatisfaction with products, services and/or business practices, regardless of whether such dissatisfaction is expressed verbally, in writing or by electronic or other means.

All inquiries are recorded and tracked through an automated system.

 

Note: All recruiting correspondence from Fiona will come from Even Financial and an official “@EvenFinancial.com” email. Even will never contact you from another email domain. If you feel you may have been contacted by someone posing as Fiona, please contact fraud@evenfinancial.com. 

After you’ve contacted us:

  • We’ll get in touch within 24-48 hours to acknowledge receipt of your inquiry

  • We’ll try to resolve your inquiry as soon as possible

  • If the inquiry requires more information, our customer service department will contact you. This may require extra time, but we will keep you informed with what’s happening

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50 West 23rd Street

Suite 700

New York, NY 10010

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This site is not authorized by the New York State Department of Financial Services. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site.

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