Support & FAQ
About Fiona
What is Fiona?
Is Fiona a lender? Am I getting my loan from Fiona?
Personal Loans
What is a personal loan?
What is an APR?
What does it mean to be pre-approved?
What does it mean to be pre-qualified?
What are the minimum credit requirements to receive a loan?
How is this different from getting a loan from the local branch of my bank?
What is a Line of Credit?
How does a Line of Credit work?
What is a secured loan?
How does a secured loan differ from an unsecured loan?
What types of collateral can be used to secure a personal loan?
What are the pros and cons of secured loans?
What is an Auto Refinance Loan?
What is MotoRefi?
Why wasn’t I matched with a loan offer?
What can I do if I wasn’t matched with a loan offer?
Applying For a Loan
Does it cost me anything to use Fiona to find a loan?
How is applying for a loan through Fiona different than applying through a lending platform directly?
How do you determine which loan product is best for me?
Will submitting my application with Fiona impact my credit score?
What is the difference between a soft pull and hard pull?
What does it mean to be pre-approved?
I submitted an application on Fiona.com and I decided to proceed with a loan offer. Why am I being taken to another site and being asked to fill out more information?
Will I be charged any fees by the loan providers?
What happens if I have questions about my loan after Fiona helps me?
Declined by LendingClub, what does Fiona do?
I applied for a loan through LendingClub, and now I’m being directed to Fiona. What’s going on?
Will using Fiona affect my credit score? Can multiple soft credit inquiries affect my credit score?
Why am I being asked to provide my information again, don’t you already have it?
Can I trust Fiona?
